Email kavi [at] tolani [dot] co

We collect or use the following information to provide and improve products and services for clients:

·   Names and contact details

·   Addresses

·   Occupation

·   Payment details (including card or bank information for transfers and direct debits)

·   Transaction data (including details about payments to and from you and details of products and services you have purchased)

·   Usage data (including information about how you interact with and use our website, products and services)

·   Video recordings

·   Audio recordings (eg calls)

·   Account access information

·   Website user information

We collect or use the following personal information for the operation of client or customer accounts:

·   Names and contact details

·   Addresses

·   Purchase or service history

·   Account information, including registration details

·   Marketing preferences

·   Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

·   Names and contact details

·   Addresses

·   Profile information

·   Marketing preferences

·   Purchase or account history

·   Website and app user journey information

·   IP addresses

We collect or use the following personal information for research or archiving purposes:

·   Names and contact details

·   Purchase or client account history

·   Website and app user journey information

·   IP addresses

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·   Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

·   Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

·   Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

·   Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

·   Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

·   Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

·   Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Tolani Group Ltd collects and uses personal information to help us provide better services to our clients. By understanding a bit more about you, we can offer solutions that fit your needs, communicate more effectively, and solve problems faster. It also helps us build a stronger working relationship, so we can anticipate your needs and give you a more personalized experience. We only gather the information we need and always keep it safe. The benefits of improving our services outweigh any risks, and your privacy is a top priority.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Tolani Group Ltd collects and uses personal information to make sure client accounts are managed properly. This helps us ensure accurate billing, keep our records organized, and store important details securely when working together on projects like workshops or consultancy agreements. We use this information to deliver our services efficiently and maintain clear communication with you. All the information we collect is used in line with legal requirements, and we only gather what’s necessary to run our services smoothly.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Tolani Group Ltd collects and uses personal information to keep you updated with valuable information and marketing materials that may benefit your business. For example, if you’ve commented or requested further information on a blog post, or if we’ve provided free reports or other resources, we rely on legitimate interest to send you these updates. We do this because we’ve invested time and effort into providing these materials, and we believe they will be useful to you. You can always choose to stop receiving these communications, and your data is handled responsibly, in line with legal guidelines.

Our lawful bases for collecting or using personal information for research or archiving purposes:

·   Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·   Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o  Tolani Group Ltd collects and uses personal information for research or archiving purposes, such as through online surveys, polls, or gathering feedback from professionals. This helps us improve the free reports and resources we develop and share with you. We rely on legitimate interest to collect this information, as it supports the creation of materials that benefit both you and others in your field. We make sure your data is handled securely and only for purposes that contribute to the development of helpful resources. You can always choose not to participate if you prefer.

·   Directly from you

·   Publicly available sources

·   Market research organisations

·   Suppliers and service providers

For information on how long we keep personal information, see our retention schedule at https://www.tolani.co/retention-schedule

Data processors

google.com

This data processor does the following activities for us: Identify bots to protect the website against malicious spam attacks.

Squarespace

This data processor does the following activities for us: Squarespace sets this cookie to: 1. prevent cross-site request forgery (CSRF). 2. identify unique visitors and track a visitor’s sessions on a site.

Others we share personal information with

·   Suppliers and service providers

·   Professional consultants

·   Third parties:

o  QuickBooks Payments is a payment processing solution that makes it easy for business owners to accept invoice payments without using a third-party payment processor

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google

Category of recipient: Storage Provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

Organisation name: Squarespace

Category of recipient: Website Hosting

Country the personal information is sent to: USA and EEA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint